Current Job Openings

​IT Field Support Specialist 

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Sound Engineering Solutions


Total Compensation range of $37,725 - $53,390 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......


TS/SCI w/ Full Scope Poly Required

​Full Job Description

Job Title: IT Field Support Specialist 

Locations: Columbia, MD

The IT Field Support Specialist will provide support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Responsibilities:

• Conducts site surveys
• Assesses and documents current site configuration and user requirements
• Analyzes existing requirements and prepares specifications for hardware acquisitions
• Prepares engineering plans and site installation Technical Design Packages
• Develops hardware installation schedules
• Prepares drawings documenting configuration changes at each site
• Prepares site installation and test reports
• Configures computers, communications devices and peripheral equipment

Qualifications:

• TS/SCI Full Scope Poly Clearance is REQUIRED
• High school/GED and a minimum of five (5) years of experience. Equivalent education and experience: Associate’s degree and two (5) years of experience.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be able to drive a company vehicle. 
• Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management.

Sound Engineering Solutions
443.328.6423
[email protected]
​1213 Liberty Road, Suite 273
​Eldersburg, MD 21784